Technical Account Manager
Cybersecurity & Fraud Prevention

About the Job

• Position: Full-time | 40 hours per week
• Location: Hybrid | Amsterdam, Netherlands

About ThreatFabric

At ThreatFabric, we're not just shaping the future of cybersecurity — we're defining it. With our headquarters in the vibrant city of Amsterdam, ThreatFabric stands at the forefront of combating online fraud, mobile malware, and threat intelligence.

Costly online scams, fraud, and malware attacks are rampant. Victims’ life savings are stolen, but so are their confidence and trust. On top of this, the financials' brand and reputation are damaged. Many lack online visibility to trigger prompt reactions, and the industry faces regulatory reimbursement pressure.

This is why ThreatFabric provides web and mobile security: scam, fraud, and malware detection and prevention, and threat intelligence to be proactive. We help the biggest financial brands protect their customers and their reputations in a world where attacks escalate, and trust erodes.

Join Our Dynamic Team

Ready to dive into the heart of innovation? Our team is a melting pot of talent, passion, and expertise from all corners of the globe. Behind ThreatFabric's success lies a diverse ensemble of technical experts, data scientists, and thought leaders united by a passion for innovation. With a global perspective and a collaborative spirit, our team leverages innovative technology and thousands of data points to deliver security solutions.

As a scale-up, we embrace a scale-up mentality where flexibility, adaptability, and a dynamic approach are essential.

Our Core Values

At ThreatFabric, our culture is defined by three guiding principles:

• One Team: Collaboration fuels our success as we work together to tackle complex challenges.
• Continuous Excellence: We're committed to pushing boundaries and exceeding expectations in everything we do.
• Customers at the Heart: Our customers are not just clients — they're partners. Their success is our priority.

The Position:
Technical Account Manager

As a Technical Account Manager at ThreatFabric, you will play a crucial role in developing and implementing solutions for our customers. You are responsible for coordinating cross-functional teams and ensuring a smooth implementation process.

Skills & Competencies

• Manage Technical Implementation projects and Post-Implementation engagements for ThreatFabric’s Fraud Risk Suite (FRS) fraud detection solution for our financial services customers

• Develop a detailed Implementation Plan that outlines business requirements, technical requirements, specifications, scope, resources, timeline, and deliverables for customer solutions.

• Coordinate with cross-functional teams within ThreatFabric, including sales, product development, and DevOps, to ensure a cohesive implementation process.

• Communicate effectively with customers to understand their requirements and tailor implementations to their specific needs.

• Coordinate internal (ThreatFabric) and external (customer, partner) resources to align activities and solution delivery with the agreed Implementation Plan.

• Build strong customer relationships, especially with key customer stakeholders and sponsors.

• Manage customer expectations and provide regular updates to ensure transparency throughout the implementation phase.

• Identify potential risks and issues early in the project and proactively develop mitigation strategies.

• Conduct training sessions and workshops for customers to facilitate activities required for the Implementation Plan.

• Ensure all project milestones are met on time and within budget, adjusting plans as necessary to address any changes or challenges.

• Own customers’ technical requests and coordinate the resolution of any technical issues.

• Ensure all deliverables are provided with top quality, on time, and achieve customer requirements.

• Monitor the post-implementation environment to ensure the solution is functioning as intended and providing the expected benefits.

• Collect and analyze feedback from customers to continuously improve the implementation process and customer satisfaction.

• Document best practices and lessons learned to refine the implementation methodology for future projects.

• Work closely with the product development team to provide insights on customer needs and potential product enhancements.

• Assist with the creation of support materials, such as user guides and FAQs, to aid clients in the transition to new systems or processes.

Requirements and Qualifications:

• A proven track record of delivering successful enterprise software projects in customer-facing roles.

• Strong technical background and hands-on experience with digital technologies.

• Proficiency with JIRA, Confluence, JIRA Service Management

• Experience with Java, Python, database technologies, and web technologies is a plus

• Familiarity with software development processes, solution design, and system integration principles.

• Experience in deploying solutions on major cloud providers (AWS, Azure, GCP)

• Experience in managing multiple stakeholders and projects simultaneously.

• Thrives in a fast-paced environment where many tasks and responsibilities must be managed in parallel.

• A listener who is customer-oriented and attentive to their needs.

• Strong analytical and problem-solving skills.

• Excellent verbal and written communication skills.

• Team player.

• Proficiency in Microsoft Office.

• Experience in the financial services sector is a plus.

• Experience with mobile technologies is a plus.

• Experience in fraud or cybersecurity is a plus.

What We Offer

• A competitive salary commensurate with your skills and experience.

• A stimulating and supportive work environment that encourages growth and development.

• The opportunity to make a meaningful impact in a rapidly growing tech company.

• Support for career advancement and personal growth.

• Flexible remote work options to promote work-life balance.

• Flexible working hours and ample opportunities for professional development.

Interested?

Are you as excited about this opportunity as we are? We can't wait to hear from you! Send your application to jobs@threatfabric.com, and let's make innovation happen together!

What's next?

So, you've hit send — what happens now? First, we'll do a screening to ensure we're a good match. If all goes well, you'll be invited for an initial chat with us. Then, there's a second interview, and we may include an assessment to better understand your skills. Ready to take the plunge? 

Please note: Pre-employment screening is part of our selection process. We do not accept unsolicited resumes from recruiters or employment agencies.